Latest news

Coronavirus: Update on Visitor Guidance

23 March, 2020

Coronavirus: Update on Visitor Guidance

As of today, Monday 23rd March 2020, we have made the decision to put Rustington Hall on 'lock down'.  This means that until further notice we will not be allowing visitors to enter our Home.  This decision was not taken lightly but we feel it is now necessary in order to keep our residents safe.

We understand how important it is for our residents and relatives to remain in contact and therefore we will be assisting our residents to 'Skype' their relatives.  

If you have any questions please do not hesitate to contact Sally Morris, CEO, or email Thank you in advance for your patience and co-operation.

Corona Virus Update

11 March, 2020

Coronavirus: Visitor Guidance

The UK remains in the containment phase of tracing coronavirus cases to prevent it spreading in the community. At Rustington Hall we are committed to ensuring that we keep all our residents and staff as safe as possible and as a preventative measure we are asking visitors, including family members and friends, to minimise visits until further notice. We hope you will agree that this will help to ensure that we do all we can to keep your loved ones, and all our other residents, as safe as possible. We have not taken this decision lightly, and appreciate that this may cause some discomfort, but feel that this is a necessary step to take. If there is a situation that requires a non-routine visit we would ask that you discuss this with Margaret Hollis, Registered Manager or Sally Morris, CEO to ensure that the appropriate precautionary measures are taken to limit any potential risk.

In addition, we are limiting visits overall, and visits from the local community and external entertainment are cancelled for the foreseeable future. Our staff will do all they can to ensure that life in our services remains as comfortable and sociable as possible. We will still ensure that vital medical visits are made, and will also ensure that only visitors who are not displaying symptoms come in, and that they wash their hands on entering our Home.

We would really appreciate your support with these measures, and please be reassured that we are closely following and complying with the Public Health authorities to ensure that we keep our residents safe, and that our staff are supported to continue to deliver great care. In the unfortunate situation that we do have a case in our Home we will need to stop all visiting completely and will inform you accordingly.

If you have any questions please contact Margaret Hollis, Registered Manager email Thank you in advance for your patience and co-operation.

Dementia Champion training

24 January, 2020

Earlier this week a group of Rustington Hall staff attended training to become Dementia Champions.

Mark Harrison, from Informed Dementia Care, put the staff through various scenarios so they could experience how it feels to be visually impaired, recovering with the after effects of a stroke, and challenging them with identifying the signs of dementia, using ,sensory exercises, physical restrictions with movement, and exercises showing how dementia effects cognitive functions.  

The training was the first of many to come, staff feedback was very positive raised staff awareness of how this disease can affect a person.

The 1st picture show a session with staff dressed up in the suits, weights around their arms and legs to have an idea how it feels after having a stroke and goggles that gave them and in site of having a visual impairment. 

The 2nd picture show the dementia champion badge that all our staff received when they completed the course. 

Fire safety compliance

24 January, 2020

At the recent staff Fire Safety Training session David Batchelor of Fire Safety Sussex presented Tansy Hayler, on behalf of Rustington Hall, a Certificate of Compliance for Fire Safety.

This recognises our commitment to Fire Safety from regular ongoing staff training to completion of Fire Safety risk assessments against PAS 79. 

David Batchelor explains it's one thing to go and undertake a Fire Risk Assessment and pass the standards, but it's the commitment to ongoing training which is part of the standards and working together to further reduce risks in the unlikely event of an incident.

The Fire Risk Assessments are reviewed Annually.  Fire safety in care homes is particularly important given the nature of the residents and their mobility.

Family and friends of loved ones can take comfort knowing that residents are not only cared for and looked after in the normal daily nursing / care sense, but should the need arise they will be looked after according to their individual needs and the protection of others in an emergency situation.

 The picture was taken at one of the regular staff training sessions.


28 December, 2019

Following an unannounced inspection from five inspectors of the Care Quality Commission (CQC) on 17th September 2019 Rustington Hall has received an overall rating of Requires Improvement.

This is a very disappointing outcome with many of our residents and relatives writing to CQC individually to praise the service they receive at Rustington Hall.  They feel strongly that Rustington Hall does not deserve the rating of Requires Improvement with a recent survey confirming that 100% of people would recommend Rustington Hall as a nursing and care home.

The report contains mainly positive comments regarding the observations seen by the inspectors and we welcome the next unannounced inspection.

Tom Ridley, Chairman, Sally Morris, CEO and Malgorzata Hollis, Registered Manager

Another Level 5 in Food Hygiene

29 November, 2019

Arun District Council Environmental Health undertook an unannounced inspection of our kitchen on 29th November 2019 and we are extremely proud that we have secured another Level 5 Rating in Food Hygiene.

Update on Works Project

11 October, 2019

Following a meeting this morning (11th October 2019) with RJH Construction, we have taken the decision to delay the building works to the courtyard at Rustington hall until the 06th January 2020.

This is due to the project taking 12 weeks to complete now, instead of the initial 9 week estimation.

As a Home we do not want the works to overrun into the Christmas period, we want our resident’s and their families to still have the same level of enjoyment that we always do at Christmas time here at Rustington Hall.

Exciting Times at Rustington Hall

07 October, 2019

Exciting Times at Rustington Hall

Works Project

On Monday 14th October RJH Contractors will commence a 9 week work project to enclose one of our internal courtyards.  The new room will be an extension to Amberley's dining room and will also be used in the afternoons for residents who do not wish to participate in activities and entertainment taking place in the main lounge and Activities Suite.

CEO Graduates

27 September, 2019

On Friday 27th September the Society's CEO, Sally Morris, graduated to her ILM Level  7 qualification.  The award was presented at Chichester Cathedral by the Rt Hon Gillian Keegan MP.

Blooming Marvellous Awards!

13 September, 2019

Colin Hills, our Housing Officer, had a fantastic day out at the Britain In Bloom Awards Ceremony which took place at the Amex Stadium in Brighton on 13th September.  Rustington Hall achieved a Level 4 'Thriving' Award.  Our Sheltered Accommodation, Oakhurst Gardens, were proud to receive a Level 5 Award 'Outstanding' for the 5th year in a row. Oakhurst Gardens also won a Certificate of Distinction, which is an incredible achievement!  Well done and thank you to all our staff and residents who help to make our gardens look spectacular every year.

1950's Party!

10 September, 2019

Our residents enjoyed the tastes of an American Diner in the 1950's! They had Burgers, sweet potato and normal fries, mac 'n cheese and hotdogs among other things. All of the residents really got into the theme and enjoyed the day!

Exciting Times at Rustington Hall

Now that Christmas is over we are looking forward to the start of our works project which commences on 6th January 2020.  We are creating an extension to one of our dining rooms which will have a spectacular glass lantern roof making the area suitable for dining whilst also creating a light and airy space for relaxation.

August Theme - The Phillippines

The Philippines was our theme for August. We learnt about the Country as a whole, had some games and quizzes, food tasting, and also a talk on the Philippines! Everyone enjoyed learning all about the Country, it's culture and food.

Amazing Animals come to visit!

We have a monthly visit from our friends at Amazing Animals! They bring in all sorts of animals, from a Rabbit to a snake, even a Meerkat! So our residents get to pet animals that they wouldn't necessarily meet every day!

Celebrations all Round!

On the 15th of February 2021 Rustington Hall not only celebrated its re-opening to admissions after a challenging start to the year but one of our residents celebrated her 100th Birthday!

Although currently in lockdown to visitors we endeavored to make this a day to remember with a 3 tier homemade cake, balloons, COVID friendly entertainment, many gifts and a special appearance from Rusty the Bear!

Along side all the festivities staff took time to reflect on the difficult recent weeks and all staff and residents were given a personalised gift bag to represent the appreciation that the organisation wanted to acknowledge.

Sally Morris CEO & Registered Manager conducted a heart felt speech relaying the importance of each member of staff and their hard work to ensure Rustington Hall remained safe and residents were cared for during the Society's most darkest days and to carry on the amazing work.