"I am writing to say a huge thank you to all the staff, there's something more than just professional care, there is a personal element, a warmth of feeling. I am sure this helped our mum's peace of mind and assured us that everything was being done to help her.
“The photos you took with the duckling were meant to be. They are the nicest pictures we have seen for many months, such a keepsake! Our heart felt thanks for going the extra mile and sending them to us. We will be ever grateful for the love and care you all had for her, certainly the best place she could be. May you all be kept safe at this very difficult time."
“Thank you for the kindness you showed – it was especially appreciated that you were able to nurse her to the natural end. She was very peaceful in her own room – we could not ask for more.”
“Just a short line to thank everyone for the care shown to Toots during her time with you. I know the family are very grateful.”
“Thank you for organising a Skype chat with our Mum, this afternoon. We had a lovely chat and were chatting for over an hour and a quarter. Our thanks and appreciation to you all for taking care of our loved ones, especially during this difficult time."
“I would like to repeat the grateful thanks of my sister and I to all the staff at Rustington Hall for their kind and gentle care for our mother over her last months.”
“Thank you for the kindness and care you have shown to S in the time she has lived here, at Rustington Hall.”
“I am extremely impressed with management and staff in so many areas. Most especially the huge efforts they go to improving things and when a resident has extra needs - these are attended to very promptly'. I am thrilled to be living here and appreciate all the hard work, care, understanding and empathy many staff show to the residents.'
“We are pleased that we chose Rustington Hall for my mother. She was quite unhappy at the prospect of giving up her flat and her independence so to see her engaging with the staff so well and learning that nothing is too much trouble is lovely. My mother is looking a lot better and is obviously being well cared for.'