Georgia Ellis

Head of Estates and Property Services

Georgia leads the Estates Department, overseeing all operational and strategic elements of LRHS’s property portfolio. Her role includes liaising with property owners and managing new acquisitions, directing the estates and maintenance teams, and coordinating with a wide range of external partners and services. Georgia is responsible for budget oversight, legislative compliance, and ensuring that all properties meet regulatory standards. She also provides leadership across staff management, operational planning, and the continuous improvement of LRHS’s estates functions.

Charlotte Williams

Offsite Housing Officer and Deputy to Head of Estates and Property Services

Charlotte plays a key operational role within the Estates and Property Services team, delivering essential frontline management across LRHS’s off‑site housing portfolio. She is responsible for conducting property inspections, coordinating tenant movements and placements, and organising contractors to ensure timely and effective repairs. Charlotte also manages cases of anti‑social behaviour, provides tenancy sustainment support, and handles a wide range of enquiries relating to our off‑site properties.

In addition to her core duties, Charlotte holds the Deputy role supporting the Head of Estates and Property Services, providing operational oversight, contributing to service planning, and assisting with the smooth running of departmental functions. Her work ensures high standards of property management, resident support, and organisational compliance across the service.

Kirsti Porter

Housing Credit Controller

Kirsti serves as LRHS’s Housing Credit Controller, holding a key responsibility for overseeing all income management across both Oakhurst Gardens and our off‑site housing portfolio. She leads on all rent matters, including payment administration, arrears prevention, and tenancy sustainment, working directly with residents to offer guidance on benefits, budgeting, and financial support.

As part of her wider role, Kirsti manages rent arrears and works closely with the Finance Department to ensure accurate reporting, financial stability, and effective income recovery processes across LRHS.

In addition to her core duties, she also supports residents with maintenance queries and general enquiries, contributing to the smooth and responsive running of our services.

Piers Paget

Offsite Housing Officer

Piers plays a key operational role within the Estates and Property Services team, managing our off‑site housing portfolio. He oversees property inspections, tenant placements, contractor coordination, and cases of anti‑social behaviour. Piers also supports tenancy sustainment, manages emergency accommodation, and handles all compliance certification requirements, alongside a wide range of daily operational duties.

Faith Oliver

Oakhurst Gardens Housing Officer

Faith leads on all day‑to‑day operations at Oakhurst, overseeing every aspect of the service to ensure residents receive high‑quality support and a safe, welcoming environment. Her responsibilities include managing care plans, handling Oakhurst‑related queries, coordinating entertainment and activities, supporting the movement of current and new tenants, and organising maintenance works and external contractors. Faith also assists residents with benefits and manages feedback, including complaints and compliments.

As the primary point of contact for anything Oakhurst‑related, Faith is the go‑to person for residents, families, and partners, ensuring smooth communication and consistent service.in for the offsite properties when needed.

Lauren French

Housing Officer

Lauren plays an important operational role within the Estates and Property Services team, supporting the smooth management of our off‑site housing portfolio. She assists with property inspections, tenant placements, and coordinating repairs with contractors. Lauren also helps manage anti‑social behaviour cases, provides tenancy sustainment support, and handles day‑to‑day enquiries from residents and partners. Her work is essential in ensuring our properties remain well maintained, compliant, and supportive environments for those living in them.